FAQ
Booking, Insurance and other important thingsBOOKING
Q: How do I book an appointment?
A: Click the “Book Today” button on your company’s OnSight landing page. From there, you’ll be asked to select a time that works best for your schedule. Then, we ask you to enter some personal information, to enter a credit card or FSA card (a deposit to reserve your appointment), and confirm your appointment. Pretty standard stuff and shouldn’t take you more than a minute or two. Once you’ve successfully booked your appointment, you’ll receive a confirmation email. If you have any problems, just let us know by clicking on the “Questions?” hyperlink on the landing page. We’ll be happy to help.
Q: What happens if I need to cancel or reschedule my appointment?
A: Life happens – we get it. We will try our best to accommodate a change in your schedule, so send us a note, or stop by the OnSight event and we’ll figure out how to reschedule. If we can’t fix it and you want to cancel your appointment, we’ll keep the $5 booking deposit. No big deal.
Q: Do you take walk-ins?
A: Sometimes. Because we book entire days, we rarely have openings. Check in with us early in the day, and we’ll notify you if we have a last minute cancellation. Of course, we can’t guarantee anything.
INSURANCE AND REIMBURSEMENT
Q: Do you accept my insurance?
A: The short answer is YES. We are considered in-network with most major medical insurance providers including: BCBS, Tufts, United, Harvard, Aetna, Fallon, etc. We also take every major vision benefit including: VSP, Davis Vision, EyeMed, and Spectera. Some plans are considered out-of-network, but even those plans often have very generous reimbursement amounts.
Q: How much will my insurance reimburse me?
A: We recommend you check your plan before your appointment so there are no surprises. Every plan is different. Some plans cover an eye exam once a year and others are every two years. Some plans have an allowance for materials such as glasses and contacts. And to be even more confusing, each plan will have different copays. So, if you have questions about your specific plan please contact your HR team, and let us know if you have additional questions. We’re here to help you navigate the process.
Q: Do you accept my flexible spending account (FSA) card?
A: Absolutely. We try to encourage folks to “Use it before you lose it!” These benefits cards are good for all vision-related items including: exams, contact lens fittings, eyeglasses, contact lenses, sunglasses, and copayments.
Q: Can my family participate in the program?
A: We leave this decision to your employer. Please ask your HR team.
WHAT TO BRING TO THE EXAM
Please bring the following items on the day of your exam:
- Your vision and medical insurance card (especially if you did not provide this information when booking your appointment).
- A credit, debit, or FSA card (if you want to change the payment method from the card you used when booking your appointment). Otherwise, we should have your payment method on file.
- Your existing eyewear – glasses and contact lenses
If you normally wear your contacts during the day, please wear or bring them to your appointment. Our doctor will want to examine your eyes while wearing your contacts to ensure they are fitting properly and not causing irritation. If you have your current contact lens prescription, the box they came in, an individual lens pod, or your most recent order receipt, please bring those as well. This will help the doctor identify your lenses.
WHAT TO EXPECT DURING YOUR VISIT
Expect to be greeted promptly and courteously. Don’t be alarmed if we already know your name. You’ll receive a comprehensive eye exam just like you would in a traditional brick-and-mortar store. On average, our doctors of optometry have over 30 years of experience, and are exceptional in their craft.
Q: What will happen during the exam?
A: Our technicians will collect baseline refractive measurements of your eyesight using some amazing technology developed at MIT. This will measure sphere, cylinder, axis of astigmatism, and pupillary distance. That’s a fancy way of saying we’ll learn what your corrective lenses should accommodate for. Then, you’ll spend as much time as needed with our doctor who will perform a comprehensive exam that includes: evaluation of the anterior portion of the eye (cornea and lens), the posterior portion of the eye (retina and optic nerve), intraocular pressure (glaucoma), visual acuity, retinoscopy, slit lamp, as well as a host of other tests.
Q: Do I have to get dilated?
A: Patients are given the choice to have a dilated exam or not. There are some risks associated with dilation, and the doctor will explain these to you during your exam. Some reasons why the doctor may suggest dilation include: high myopia, recent trauma, medical condition such as diabetes, a history of retinal issues, and any concerns from a retinal exam. Dilation does take more time, and may result in light sensitivity and impaired vision for up to 4 hours.
Q: Can I get a contact lens exam?
A: Yes. Renewals are simple. First time contact lens fittings will require a follow-up consultation with the doctor. Also, if you plan to try a new brand or type of contact lens, we strongly recommend a follow-up consultation with the doctor.
Q: Can I purchase glasses and contacts from OnSight?
A: Yes. We offer a great selection of eyewear (over 225 styles!!) in single vision, bi-focal, and progressive lenses options. We also have a nice selection of safety, sport, and sunglasses to choose from. We have teamed up with suppliers that simplify the pricing of eyewear, so there’s no mysterious upcharges for “coatings” or unpronounceable lens materials. We also know that not everyone can decide on a pair of glasses in 15 minutes – especially if you have a significant other with opinions about what you’ll be wearing on your face for the next three years. So, we’ve partnered with suppliers that have a home try-on option. You pick out three styles, our online optician will select a couple more, and then we’ll send them to your home for you to try on in a relaxed atmosphere. Once you’ve decided on your style, order directly online and receive fresh new glasses in about a week. No pressure, no hassles.
Q: Can I purchase glasses and contacts from somewhere else?
A: Absolutely. You have choices! Armed with your fresh new prescription, you can purchase eyewear from wherever you want – online or in-store. And since we know you have a choice when and where you purchase your glasses and contact lenses, we’re going to provide you with a great selection at an honest price.
WHAT HAPPENS AFTER MY VISIT
Q: Will I get a prescription?
A: After the exam, we’ll send you a link in which you can log in to access your prescription(s) online. You can then do whatever you want with your Rx – you can forward it to your physician, or fax it to a contact lens supplier, or mail it to your mom. Joking aside, we take the privacy of your health information very seriously, which is why all our systems comply with HIPAA standards. You should not send your information to anyone you don’t trust.
Q: What do I do if I have questions afterward?
A: Our doctors will determine if they can confidently prescribe a course of action for your eye care. Should you require a referral to an ophthalmologist, for example, our doctor will connect you with the best provider possible. If you have questions about your prescription or other medical-related issue, we ask you to contact your optometrist directly. It is our job to create a one-on-one relationship between you and the doctor. If you have questions about billing or eyewear or something else, please contact us at info@onsighteyes.com.
If you have questions about how to read your prescription, please check out this website: http://www.allaboutvision.com/eyeglasses/eyeglass-prescription.htm.
We want to know that you are 100% satisfied with your OnSight experience. So, if you’ve purchased eyewear through one of our partners, we’d like to know about your experience…the good and the bad. Please send us a note if you have any issues.
Q: Will I get a receipt for the services provided?
A: Through the email address you provided us during the appointment booking, you’ll receive a receipt of services rendered. Keep these for your records if you like. If you purchased materials from one of our partners (eyeglasses or contact lenses), you’ll receive a receipt, order tracking, and instructions from them.
Q: What if I need to make a return, or request an adjustment?
A: We understand that sometimes things just don’t work…for whatever reason. We will do our best to ensure you have a great experience, great eyewear, and great vision. While we can’t always provide refunds for things out of our control, we will absolutely work with you to resolve any issues you may have.
We Know You Are Ready
Just give us a call, fill out our contact form on this website or email us. We promise not to bug you too much or sell your information. One of our great people will contact you and give you as much information as you can handle.
